My parents have been without a refrigerator for two months because of incompetence of the service department at LG. I have offered to buy them a new quality replacement but of course they are old school and hard headed and keep believing in their warranty and that LG will come through. Bottom line is an elderly couple on a budget or anyone should not have to deal with negligence from a manufacturer when their products are under warranty. My advice stay away from LG products.
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