First, I could not understand the agent. I had to ask her to speak slowly and clearly. Second, she had trouble understanding what I described as the problem. I had to do that several times.. We had to unplug the washer turn off the breaker wait turn it back on and try it again. Everything was fine but when we asked why this happened she kept asking us if we had a glitch. We said we didn’t know if we had a glitch that’s what we were trying to find out from her. then when my husband asked if someone could check this out because the washer is not a year old yet she said we would have to pay to have somebody look at it since the problem was resolved. When he said OK, how much will that cost she said I cannot tell you. It just seems like we hit a lot of walls in this interaction with the LG agent. When we hung up, we were happy to have the problem resolved, which seemed to be that the controls had frozen up. But we didn’t feel satisfied with our interaction and didn’t feel very good about LG. In fact, I remarked that I didn’t think I would do business with LG ever again. Do they care? I really doubt it.