If I could have chosen zero stars I would have. I wrote an email to send to LG outlining my horrible experience with them. I called customer service to get an email address and they told me there isn't one. Here is the email. "My refrigerator, which I purchased on July 11, 2018, stopped cooling on Saturday, May 18, 2024. I called customer service on Monday, May 20, to schedule a repair since the compressor was still under warranty. I was told National Platinum Service would be calling me for an appointment. I made a payment of $516.35. National Platinum Service never called me back because they do not exist in Knoxville,Tennessee. You would think that this would be information you would already have. Between Monday, May 20 and Friday, May 25, I called your company sixteen times to try to get this issue resolved. I spent hours on the phone with Shawn, Paul, Jean, Ash, Jay and Franz. I was told several times that upper management would receive an email and that it would take 2 to 3 business days for them to respond. What kind of customer service is that? Franz was finally able to cancel the work order so I wouldn't be charged. He offered to have your technicians come and fix my refrigerator but the first available appointment was on May 31. That would be two weeks after my refrigerator broke down. Waiting that amount of time is totally unacceptable. I called a local company today and set up an appointment for 2 days from now. I would rather pay for my own compressor than deal with your company any further. I would like to add that all of the associates I spoke with were patient and attentive and tried their best to fix my problem. They are your greatest asset. Other than your call center employees, I find your company to be completely inept. I will be leaving a very strongly worded google review and all of my friends and family are going to hear about this."