This is for my Service Request No. RNP240530000494. I raised the request for my non-working Refrigerator on 30th May 2024 and your representative visited on 31st May 2024 after giving multiple reminders and making numerous calls as request. He diagnosed that the compressor of the refrigerator is not working and it will take some time to arrange the compressor and since then we have been literally begging you to arrange the part as this is peak summer season and managing without a working fridge is almost impossible. Your service engineer visited yesterday i.e. on 8th June 2024 again after numerous requests but this time he diagnosed that the valve of the refrigerator is to be replaced for which he additionally asked for 3-4 more days and mentioned that changing it will be an affair of approx.. 5000-6000 INR. If the value is to be replaced then why did the first service engineer diagnosed a non-working compressor? Your team has been very inconsistent since the start and now I can confidently say that your service is one the worst that I have ever experienced throughout my life. I am definitely no longer a LG customer now and I will also ensure that none of my near and dear ones goes for LG products from now on. I have lost all trust that I had on your brand initially!! Thanks Sumit kaushik