Our new LG ac went out (still under manufacture warranty). We called them and they sent a tech out. Tech misdiagnosed unit. We waited 2 weeks for parts. Those parts weren't needed. Tech said he fixed it and left. Ac still didn't work. Tech said it blew cold. Tech came back and said it was a freon leak. Which meant it never blew cold when he left. Now we are waiting 7-14 days for a replacement. During triple digit temps in Fl. LG would not refund or give a voucher so we could get another unit. They said it had to be a replacement that would be delivered. So my house has been without ac for 3 weeks now. Stuff in my house is starting to fall apart because of the excessive heat. LG did not seem to care. After this, we will never buy another LG ac again.