If I could give a worst rating I would. My 85 year old mother purchased a microwave, stove and dishwasher on January 20, it finally arrived March 23rd, and 1 week later the microwave died. It is now July 2nd and she still has no microwave. Penelope, the LG Presidential Liason has stopped responding to inquiries. LG sent the same technician to my mom’s house, twice, and both times he said the microwave can not be fixed. But here we are, months later and she still has no microwave, still has no refund and still LG has not done a thing but pass us along. I have been in constant contact with them because this has stressed her out far more than it ever should have. Life is good? Really? Only if you buy a Samsung. LG…. Lame. G stands for GO BUY a SAMSUNG.