Representatives are nice but they don't help me solve problems. After I got transferred to talk to different departments and repeat my information many times regarding delivery service and installation. I gave up and asked for the refund. The refund wasn't process until I called a week after my request. And then, the same situation happened, I talked to many many representatives. The still haven't gotten my money back. I'm exhausted just to think about having to talk to them again!
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