6 months, that is how long we had our $1000 washer machine until it decided to fail. It developed a terrible leak and a grinding noise during the rinse cycle. Figured things happen, and it’s under warranty and LG is a big popular brand that should stand behind their brand (spoiler, I was wrong). Called the LG warranty line and they set up an appointment for the next week. OK, we can survive a week. Got an automated notice that my appointment was pushed 2 more weeks right in the middle of a pre planned vacation. Called them and they explained that they were preordering the parts needed based on my description of the issue and it could be 10 days for the parts to come in. Makes sense (wish they had ordered the parts the week before but ok…). Fast forward 2 weeks and we cut our vacation early to be home for the appointment. Then we get a call 2 hrs before the scheduled arrival time telling us our appointment was pushed 3 more weeks!! So 6 weeks (hopefully) for a repair to a washer that failed after 6 months. Between the product quality and customer service it is difficult to tell which is more lacking! Avoid this one, this is not the LG of old and they seem to have really fallen off in both categories.