There was absolutely everything wrong with my LG washer/dryer set, and the fact that the letters “LG” are stamped on my washer/dryer is exactly what is completely and ultimately back-alley broken down wrong - I hemorrhaged $3300+ on 2 years ago and now they don’t work at all thanks to their dysfunctional product that completely broke after (2) tech repairmen came to diagnose/fix it (unrepairable), it would have cost me more to repair the washer then just to buy a new one, other then LG, by far. The dryer broke down at the same time from god knows what, as the labor bills of repair were killing me at the bottom line. I phoned LG for assistance, and a) could not understand a single solitary word any singular rep was saying to me, kept being transferred to one rep after the next, and; b) in broken English I was told that I was required that I get an LG tech for proper diagnosis. Scheduled (3) weeks later. Still no washer and continuing to go to the laundromat. I had an LG tech come out to diagnose washer & dryer (mind you, only one in the northern part of my state, great guy BTW!!!) told me the washer was better off put out to pasture, and the dryer was following right behind the washer in complete and total flames. I called LG back to explain to them what was done and they had an email of the invoice, of course no record of my washing machine issue, but they had the labor invoice with the diagnosis of the problem. And this was so difficult to get across to them as they somehow they can speak English but do not want to hear any part of the customer talking about their issue(s) with their product. Ignorance by natural selection….LG’s only way…. Okay, so transfer, transfer, transfer, to someone who makes “offers” for machines that die on the proverbial operating table per say, this such super - unfriendly, totally ignorant, basically incompetent comprehension of human skills LG speaker on the phone had the audacity to make an offer of $200 for the complete breakdown of their washing machine due their own hand, and told me that this was my own fault! Yes, “John Smith” said it was my fault. This set was only two years old, but what ever occurred with this set, was absolutely my fault, so I suppose washing five towels at a time was a complete no-no? And using my washing machine more than twice a week was a no-no too? As well as putting laundry detergent soap in it WITH my laundry was the biggest no-no of all?!? All I know is that LG makes a horrible product, cannot withstand what it is made for, their people on the other end of the line are complete idiots, and you cannot understand them, and they speak from a script, and they do not converse with you at all, they ignore your questions and constantly talk over you. It is so loud in the background of their call, you hear others yelling in other languages, packages being crumpled, doors being slammed, its obnoxious and I know they do it on purpose to drown out our voices and so they can continue to read from their script and then say “TOO BAD” and then hang up. LG has moved their customer service to a third world country, which is third rate service, and only LG has to blame for their THIRD RATE products such as mine - denial is their game. What a waste of money. I would have been better off just using a washboard, a creek and a big rock because it would have done a much better job by far!!! The picture shows how pretty it looks on the outside, but internally, that’s what is completely and ultimately broken for the set. It pains me to take this to the dump.