LG sent technician for my broken induction cooktop, he took pictures of the damage and the model, they charged my credit card $349.00 without service done. The technician is a scammer and lied he reported that he adjusted burners, functions and connections but in fact my complain is the induction cooktop to be replaced, LG believes to their lier technician 2 mos arguing with LG customer service and to their presidential liaison but Gena the presidential liaison close my case without further investigation she believes on the lier technician. I will never trust LG again they are scammers