Subject: Urgent: Ongoing Issues with Refrigerator Repair and Delivery Dear LG Customer Service, I am writing to express my severe frustration with the ongoing issues I’ve experienced regarding the repair and replacement of my refrigerator, which has been unresolved for over a month. I hope this message will prompt a swift resolution. My refrigerator, which is only four years old and still under warranty, stopped working approximately a month ago. An appointment was scheduled with a repair company for the following day, within an 8:00 AM to 12:00 PM window. However, the technician did not arrive, and upon contacting the repair company, I was informed that LG had only set up the appointment and was not responsible for the delays. This caused a significant delay in addressing the issue and resulted in the spoilage of all the food in both the freezer and refrigerator. Following this, I was advised by an LG representative to file a claim once the repair was completed. When I did so, I was informed that the claim was not covered because the issue had not lasted for more than five days. Unfortunately, the repair was short-lived; the refrigerator stopped working again just two days after the initial repair. By this time, the situation had been ongoing for two weeks. The repair company subsequently declared the refrigerator unrepairable, leading to further delays. After waiting through the weekend, I finally received a call from LG offering a prorated reimbursement. I was given the option of receiving cash or credit through LG, with the latter providing a higher amount. Given the urgency of my situation and the higher delivery cost associated with ordering directly from LG, I opted for the LG credit, which promised next-day delivery. The new refrigerator was scheduled for delivery on July 25th. As of today, July 29th, the refrigerator has still not been delivered. I have contacted LG every day since the scheduled delivery date, but each time I receive the same response: “You will be contacted within 48-72 hours.” To date, I have not received any follow-up. This extended delay has been extremely disruptive and costly for my family, especially given the additional expense of eating out. The lack of reliable communication and resolution has exacerbated the situation. I urge you to address this matter immediately. Please provide a clear update on the status of my delivery and expedite the process as much as possible. I would appreciate a direct response or escalation to a higher level of customer service to resolve this issue without further delay. Thank you for your attention to this urgent matter. I look forward to your prompt response. Sincerely, Janet