I wanted to let everyone know how poor the customer service is at LG, and how their linear compressors and smart inverter compressors cause issues and fail within 1 - 3 years. LG have lawsuits filed against them from 2021 regarding the linear compressors and engineers have confirmed it is the same for the newer smart inverters, and they seem to be busy changing them regularly. Unfortunately, it is a little late for me but I would just Google it and you will see the results. Do not buy their products. You will regret it. I understand electronic devices are not built to last anymore. It makes it more profitable for large organisations to keep making money by using substandard equipment. What bothers me more in this instance is LG's lack of understanding and customer service. My American style fridge freezer (model number GSLV70MCTF) was purchased in May 2022. I noticed the sound of the motor on Sunday 21/07/24. The motor noise got louder over the next few days, and on Tuesday evening I could hear it from my bedroom. At this point I reported it to LG on the morning of Wednesday 24/07/24. I was told someone will contact me in 24 - 48 hours to arrange a visit. The noise got louder and louder to the point where it sounded like an engine. On Thursday evening we noticed water on the floor around the freezer compartment. We used a thermometer to check the temperature and found the freezer compartment was at -2 degrees Celsius and the fridge was at 10 degrees Celsius. The display panel showed the temperature was OK at -17 degrees Celsius for the freezer and 4 degrees Celsius for the fridge. I also rang diagnostics from their app, which suggested the door was open!! (Obviously it wasn't). By that evening LG's helpdesk was shut and no-one responded on the online chat. On Friday I called again and was told it would take 2 business days for their 3rd part agents to get in touch to make an appointment for someone to look at the fridge freezer! After spending hours on the phone to local companies, I had to arrange an appointment with their only agents in my area, Pacifica, based in Durham (I live in Lancashire). The earliest they could come out was Wednesday 31/07/24. They were cheaper for labour costs though, so if you are in a similar situation, contact the agents directly. The engineer who arrived was arrogant and didn't listen to what I had to say. He ended up knocking off my electricity as he shorted out his mutli-meter and blamed my sockets!! I have been told 2 things are wrong with the fridge freezer and it will need 3 separate parts. The fan is the main issue. That's stopping the fridge and freezer from cooling, but the water dispenser also stopped working too a few days later. Apparently I need two parts for this as the engineer couldn't be bothered to diagnose what the problem is. So I need a circuit board and a pump. Not tested either though!! Now I am waiting for a callback from Pacifica to give me quote on the cost of the parts. That will take 24-48 hours. The engineer believes it could take up to 2 weeks to get the parts but I can't order them now until he does his report. I rang the Pacifica helpdesk as the engineer left but no details were available on his visit. Anyway, I have had to throw out around £80 worth of food. Shame really, as it is obviously the summer holidays and it's surprisingly warm for this time of the year. Rant over. Please share and let everyone know how poor the customer service is at LG and how they are aware of problems with their compressors, but are still actively using them.