This was the worst experience I have ever had with a company. I have had trouble with appliance installations before so I decided to pay the extra money to have the washer/dryer stack installed and the old unit removed. On the website when you select these two options it doesn’t say anywhere that you are responsible for disconnecting and unstacking the existing unit. Apparently it’s written in the fine print of their terms and conditions. When they arrived to deliver the washer/dryer they refused to complete the delivery because the existing unit was still connected. I will take ownership of this portion as I didn’t read the fine print when making the purchase. Now is where the real issues started. No one from LG reached out about re-delivering the unit. I called their support line once daily and was told the team I would need to speak with was unavailable (during business hours) and the agent would escalate my concerns for a call back. No one from LG ever called back and this game continued for a week and a half. I would call, the agent would say someone would call back and then they never did. They also refused to refund my money or give a date or time where I would actually receive the unit. Finally almost 2 weeks later someone contacted me and the unit was just delivered. The delivery team was awful to deal with. They had no respect for our home. They made a mess all over when opening the box. Repeatedly told us how hard the job was, complained the entire time. They also kept asking us to do aspects of the install. Then he demanded I sign off, which I refused until he cleaned and I actually had a chance to look at the product and our home to ensure there were no issues. I also told him that I had paid for the old appliance to be removed, which he denied even though it was written on his sheet. Complaining the whole time he removed the old units. He made a comment asking we I didn’t remove a metal piece attached. Then treated to leave the unit. Horrible!