I bought an LG refrigerator to replace one that stopped working. I was limited to certain models due to the size that fit in my kitchen. The model I bought did not have a factory installed ice maker, but I found on the LG site that there was a compatible one you could purchase and install yourself. Easy fix. The ice maker fill tube assembly that feeds water into the freezer did not fit. I called customer service to get a replacement part or adapter. Communication with the cs rep was difficult at best. She said she understood but when I finally received the part, it was a bracket that had nothing to do with the fill tube. Called cs again and asked for a supervisor. Explained my problem and thought it was resolved. Received a complete ice maker with the same fill tube assembly. Returned the ice maker and bought a table top ice maker. Will never buy LG again!