The worse customer service that I have ever experienced in all my years. I have a 7 month old dryer that has had several issues. They had us spend $130 to clean the vent which I told them that didn't need cleaning because it had recently been done. They had us call Best Buy, the merchant we bought from and install, in order to install different coils in the back. All this in addition to LG having sent 2 different technicians and the dryer smells like something burning now when you turn it on. It takes days for an LG US representative to call you once your case is escalated because the overseas reps cannot help you. If you happen to miss their call, like I did, they give you another day to call you. In my cade, they said they would call 2 days later but never did. Called again to complain that no one called me and I had to wait 4 more days. Long story short, even though I'm still under the 1 year warranty, they're offering to give me the sale price which I paid, not including installation or haul away. LG is a multi BILLION dollar corporation and they won't just replace it themselves. We bought 4 other LG appliances the day we bought the dryer, not to mention that we have 3 LG televisions. I think they want to wear you down with their tactics so that you'll give up. Very frustrating and stressful. I am once again waiting for a reply to my last question. We'll see how many days it takes. Pathetic!