This was the worst service experience we ever experienced. We had purchased an LG refrigerator and right away it was making noise, a loud buzzing sound and also motor kept cycling on and off. LG service tech was extremely rude and condescending. When we described problem he told us that we didn't know what we were talking about and we should not read the manual furnished by LG which described problem. He did some test, said he could not find anything wrong, and told us to call if problem happened again. He never pushed our refrigerator back into position. My wife asked him to do so, and shockingly, he said, "Do it yourself!" When we called LG customer service to tell them about our experience, no one answered and no one ever responded to our numerous calls and messages. We also tried calling the LG Sales Rep and he never returned our calls. Terrible service all the way with LG! The tech's name was JIm. We later called the number furnished with our maintainence plan and they sent a tech out. This was AAA Appliance Servies, and the tech they sent, Rob, listened to us, diagnosed and fixed the problems within minutes. He also said that if any other problems happen, just call and he would be the tech that would come out. AAA was outstanding! I would never in my life ever buy another LG appliance! Their service as well as customer service was the absolute worst we have experienced in our entire lives. Beware of LG!