I purchased a LG OLED77CPUA tv from Best Buy on 11-15-23 for $2974.98. On 5-14-24 the tv would not turn on. I called LG for warranty work to be done. They needed the serial number so I called them back on 5-15-24 with all info. They could not find a repair service to work on a tv that big so I was offered $2997.49 in reward points to purchase a tv from LG.com. I ordered the same model tv and it was supposed to deliver 6-13-24. On 6-12-24 at 0738 I received a message from RXO that my delivery was confirmed for 6-13-24. At 1041 I received another message from RXO that my delivery was delayed. delivery was rescheduled for 6-17-24. On 6-14-24 at 1533 I received a message that the delivery was confirmed for 6-17-24 between 1100-1500. At 1115 I received a call from RXO that my delivery was being delayed again. I told RXO I was cancelling the order. I called LG and cancelled the order. I explained every day that RXO moved the delivery I had to reschedule the installers and reschedule my help for doing projects on the house. I was not going to give RXO a third chance based on all the BBB complaints they have for delays. On 6-18-24 at about 1800 I talked to Josh in the online orders department. I asked for a cash refund and he said he would send out the form in 24-48 hrs and once he got it back a refund of $2724.99 would be processed in 3-5 days. I never got the form. On numerous calls to LG customer service said they would escalate the matter and I would get a call back in 24-48 hrs. I never once got a call back. On 7-10-24 after being hung up on twice I talked to Monica. She informed me they are still waiting for the tv to be returned. I told her that is between LG and RXO. Delivery was not made to me or even attempted. She told me there was nothing to be done until the tv was returned. I asked for a supervisor and was told there was no one higher there. I feel I should get the refund asap. I filed a complaint with the BBB on 7-10-24. Their reply was they should have a resolution soon. Now it's 8-14-24 and still no resolution. All I get are lies and promises. Stay clear of LG, they clearly don't stand behind their products.