LG is terrible in their customer service. They never reply to the emails and the product doesn't arrive on time although installation is requested on a specific date. They ignore all your requests for cancellation and just ship the date they didn't promise. Once you receive the product, it has defects too. It took me several hours to try to solve the issue over the phone, but the representative was not helpful either. They reply to my email after all the mess happened, and I wanted to return it, but they ignored the request. You cannot even return the product. It really sucks. Avoid.