Bought an LG microwave which failed within 4 weeks. Spoke to customer service who agreed to replace the microwave. However, they stated that they could not provide the same make model and color of the microwave I had. Because I bought the $300 trim kit That matched that model, I declined the replacement they offered, and they agreed to refund my purchase price. That was in May. I have the letter they provided that stated they were agreeing to refund. Since that time I have heard nothing from the refunds department, and over the 20+ times I have contacted customer service. All they say is they will forward the in wiry on and someone will get back to me. Nearly 3 months have gone by with no resolution, and I fear small claims court may be my only recourse. it is really unfortunate. That customer service are not able to or willing to contact the refunds department and get this sorted out, they seem to try to be waiting out until I give up. Which I will not.