The fridge we purchased is still under warranty. It started to have a chemical smell and it affected the taste of the food, water and ice. We had to throw out the food and live out of coolers going on 1 month now. They sent out a repair man who said he has seen this before and they tried to repair it multiple times but it never went away. He told LG that the fridge was unrepairable and LG would be getting back with us. We called LG after four days of not hearing from them and they stated they did not get the report. We talked to the service repair man and he said he had sent it and would send it again. They still claimed they didn't receive and made him come out again. He did recheck it and sent the report a 3rd time. We reach out to LG again and got the run around and they said they were sending someone from LG to check it. The man that showed up said he had a problem that caused him to not be able to smell or taste so he couldn't smell or try to taste the water of food. He said the refrigerator was cooling and working like it should. The company would not fix the problem. we have a new fridge that we can't use as it poison's our water, food and ice. Their customer service that answered the phone were helpful but the higher ups would not allow it to be returned, replaced or repaired (which they couldn't do.) DO NOT PURCHASE LG PRODUCTS. They will not stand behind their product and do not care about the health hazard it is causing.
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