7 year old washer broke - contacted LG after replacing the easy stuff (rotor assembly, shocks). Paid the $400 for all-covered repair. Took 20 days to get someone to actually come out, even with that person’s personal cell phone number - they were almost entirely unresponsive. They missed their first appointment and spent five minutes on site the second time before deciding that it was a “tub job” and they were basically replacing everything inside the shell. Said they were going to order parts. No ETD given. Next day I get a text from LG saying the repair tech had cancelled the ticket. Spent another 1.5 hours with 4 different agents who each needed me to reexplain what was going on and each tried to contact the tech to see whether they had ordered parts. When they all failed, their suggestion was to start over with a new tech…25 days after I originally was put in touch with this tech and with zero work done. So 25 days later, about 8 hours spent on the phone with LG and still no resolution. Each time I was given a deadline of someone reaching out to me they missed it and I had to contact them. Terrible service. Will never buy another LG product period.
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