Beware of LG Products and Their Terrible Customer Support I’m writing this to share my awful experience with LG and their customer support. I purchased an LG TV less than a year ago, and the screen started having issues without any external damage or mishandling. After over three weeks of frustrating communication, LG finally agreed to send someone to inspect the TV. However, the process has been nothing short of a nightmare. Despite being under warranty, LG initially refused to help, claiming the issue was "external damage" without any evidence. After much persistence, they finally scheduled an inspection. But just half an hour later, the technician from their only authorized repair agent in Montreal, Audio Video RD Inc., called and rudely refused to inspect the TV, again citing "external damage" based on nothing more than a picture. LG’s customer support is completely unprofessional and only interested in squeezing more money out of their customers. They sell defective products and then refuse to honor their warranties, trying to push you into paying for expensive repairs instead. I’ve lost $800 on this TV, and I’m beyond frustrated with how LG handles their business. I strongly advise against purchasing any LG products—save yourself the headache and choose a company that actually stands behind their products.