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Arthur Davis
We are very disappointed, disgusted and dissatisfied concerning the LG cook top oven that my wife I purchased less than a year ago. (Actual description) 6.3 cu ft. Smart Wi-Fi Enabled Fan Convection Electric Range with Air Fry & EasyClean. Since purchasing this oven, we have used it only a few times due to our schedule of being in and out of town. We did not utilize any type of oven cleaners to clean the oven nor did it require it. With this being said, we noticed a few weeks ago that there appeared to be a combination of chipping of paint and rust on the inside of the oven near where the racks are stationed. This is very concerning especially if we are going to cook meals and bake for our family. I've reached out to LG customer service a few times which tried to suggest that I was using heavy oven cleaning products. I explained that this wasn't the case and that I was very concerned that this is happening with only having it for a few months. After explaining that there was no cleaning products used, they then said, that only parts are covered. The durability of this product is awful. The warranty only covers parts but doesn't take care of paint chippings or rust on a product that is barely 8 months old. I am recommending to everyone to beware of buying from LG. No one should pay thousands of dollars on a product that already gives cosmetic issues in only a few months. They need to replace this due to the unsanitary problem but they won't even send anyone out to just look at it. Again, disappointed!!!
3 months ago
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LG has a 1.1 average rating from 518 reviews

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