I should have read the reviews before I purchased an entire set of kitchen appliances from Home Depot - LG Brand. Purchased June 2nd in Ontario to be delivered to New Brunswick - Delivery took place July 18th and my $3000+ fridge is dead first week of September. I am trying to deal with LG and it took 4 calls to them to be told I didn't have all of the receipts and documents and was not covered under an extended warranty, which was not even needed as the fridge has a one year warranty. Finally had to call Home Depot to have their team intervene. A tech was sent out Friday and the fridge was deemed to be irreparable and was told someone would be in touch in 24 hours to arrange for a replacement. Didn't know that we were talking about business hours because that department was closed all weekend. I called again this morning and was hung up on when I asked to speak to a manager. I called back and was told so sorry about your luck. nothing we can do. you will have to wait and times are estimated. No worries that we were out hundreds of dollars in lost groceries, had no fridge for a week and were looking at 2-3 weeks for a replacement, that may or may not die in 3 weeks after being delivered. I was also offered a store credit at Home Depot, to buy specifically another LG Fridge, of which there are none in stock so again, no assistance, and oh and if I buy at a lower price, I may lose the difference in what I paid vs what i am not being forced to buy. The customer service reps are rude, dismissive and told me that they were looking forward to reading my review. What a horrible experience. I will never purchase LG products again and would NEVER recommend LG products to anyone else.