During Labor Day weekend I purchased on the LG website, and with the help of an agent, a stackable washer/dryer to be delivered Sept. 4…I was told the “sale” would include delivery, installation, a $50 rebate on removing my existing LG washer/dryer and a discount on a three year additional warranty…I placed the order and as promised they were delivered on time…They were just left and I was told no notation to be installed…I was also told that there previous deliveries the people also were left with just boxes and no installation…I spent hours on the phone speaking to people that didn’t understand something so simple and was transferred multiple times to different departments to no avail…Even supervisors were not helpful…I was told I have two options to either get a $100 inconvenience fee or have them picked up and reorder…What?…Needing to get them installed I called multiple independent installers and wound up paying $365…There went the “sale.”…The LG customer service department is totally incompetent…I spoke to a minimum of 5 representatives with no help and worst of all it was hard to communicate even with the two supervisors I spoke with…I have multiple LG TV’s and my old LG washer/dryer lasted over 16 years…It’s not about the product…I will never order anything from the LG website again and hopefully will never have to deal with their customer service department…Also for the record this is the first time I have written a bad review ever…