DON’T PURCHASE LG PRODUCTS, they have terrible customer service and give you the run around when they deliver broken products! I purchased a washer online from lg.com on June 2, to be delivered on June 10th. Wasn’t even shipped until June 20th, but of course they charged my credit card on June 2 (get that clock ticking so people can’t dispute a charge on the credit card when faulty equipment is delivered!!). Immediately after delivery I tried doing loads. Washer squeaked and squealed like a jet was landing in my laundry room (can hear it at volume in every room of my house!) during both wash cycle and spin cycle. Tried several different sizes loads and different cycles, but the noise was incredible. Started calling the next day to report. Customer Service sent me to AI chat lines, websites with AI bot trying to answer questions, left me in hold for hours, transferred me to another department that hung up after a I patiently held for another 45 minutes, etc. ENDLESS RUN-AROUND even though I b purchased it directly from LG. On day 8 I started sending emails with video and audio, sent 3 times. Another week went by with no contact. Then I get a one-line email saying a technician is going to be scheduled (no date, no phone number to confirm, no information on who at LG is answering). Six more days go by, get a one line email saying s technician will come on July 16 (no time, no instructions, no phone number again). July 16 technician calls WHEN HE IS ALREADY ENROUTE to my house! Technician verifies it’s installed properly, does tests, says machine is broken ands will have to be replaced and he will notify Returns. FOUR MORE WEEKS and they do not contact me at all! I start calling and calling again, endless hours on hold. Finally get hold of someone and they say they will need to send s technician. I explain they already did, but she says there is no record. Luckily I had the email, the technician’s text and other proof. Forward that and they decide maybe they should send someone else, but it would be 2-4 weeks. I said it was unacceptable as it was already August 13 when I ordered on June 2. Finally got sent to Returns and Refund for a replacement. But they explain they will send a company to pick it up (3-6 week wait), then it will be shipped to warehouse (another week) to be scanned it so information can be sent to Refund and Returns to process (another week), then they will refund my credit card (3-5 days before it shows), and then I can reorder, but delivery may be 3-6 weeks because RXO is booked and only comes to my area the third Saturday of the month!! So I purchased June 2 and MIGHT get a working washer in November or December. I again said it was unacceptable that they expect me to wait 6 MONTHS for a working washer from the day I ordered it (when I reported it broken the day after they delivered it!). Started posting on social media and was messengered (August 23) that the PRESIDENTIAL LIASON TEAM would be contacting me to straighten this out. I’m still waiting on September 11 for that contact! I’ve checked in several times (latest on August 28th where they “regret any disappointment you’ve experienced” and “rest assured that the PLT will contact you within this week”. Well it’s been another 14 days and still no contact or resolution. Meanwhile, some company called without warning me THE MORNING THEY WANTED TO PICK UP THE WASHER!! I was hundreds miles away, and I had NOT in any way agreed to this appointment. On top of everything, 3 months into this whole mess, one of their “consumer service” agents tried to say I had no claim and they would close the case because I “failed to report the defective machine within 30 days of delivery”!! I immediately said I had proof that I called repeatedly starting on day 2, and I had the emails proving I sent 3 emails with videos and audios on day 8, and that I have the phone calls and all the texts and Facebook messenger messages saved documented. So that agent immediately just said “Oh, then I guess you have a claim and i can’t close the issue”. Talk about trying to play dirty!!