I love LG products, but this is the worst customer service ever. Gas dryer. I scheduled the delivery at the time of purchase. The delivery company contacted me a week later, and had no record of the appointment. They scheduled me for a different day. When they arrived, they would not touch the gas pipe in the room. I'd paid for the installation at the time of purchase, and confirmed three times that they can install the gas appliance. I contacted LG to refund my installation fee, and the "customer support" team told me I need to call back Monday. She did send whoever it is a ticket to call me on Monday. The scripted phrase "I hope I've been able to resolve your problem" is one of the most passive-aggressive things I've ever heard. Fast forward to Monday. Someone called me, then put me on hold to transfer me. New agent asked for my order number. I was outside putting air in my tires. I asked her to look it up by name/address/phone number. She wouldn't do that "because it will take too long." My name isn't a common name, but she wouldn't do it. I went inside. The LG website wanted me to set up a new account for "consolidation of accounts," why, IDK. So I didn't do that. I had to search through my email and finally found the order number. The next words out of her mouth were, and I swear this is true, "Can you verify you name and address?" Now she was able to read the notes from my delivery. Then she put me on hold so she could call the delivery company. I told her to call me back when she'd resolved my complaint. Calls me back. She has to forward the request elsewhere to be approved. That takes 3-4 days. Then they only process requests 3 days out of the week. I swear. Her final words: "I'm glad I was able to resolve this for you."