My refrigerator is 5 years old. When I called on the warranty I was told I'd be contacted via email or phone to set up an appointment. Its been almost 2 months and I've called multiple times. I have no answer. Talked with one guy that seemed as if he was doing something and thats all I have heard. Please don't ever buy LG again as they have no problem taking your money and walking away. Customer service is poor. I purposely bought an LG in the thought of a higher brand being held to a higher standard but I guess I was wrong. I will never buy again. Thanks for taking my $1,600 like nothing.