Horrible customer service! They literally lost my washer and dryer. A month later I’m still calling everyday! they refuse to give me a manager to talk to or even a managers name.Then when I finally give up and cancel order they say I can’t get a refund until 3-5 days after it returns to their warehouse!! It’s lost at one of the delivery warehouses! No one can find it that’s why I’m canceling so I can’t even go buy another until a week after they find it. Awful cannot believe a big company treats their customers this way. Actually I can companies are so large now they have no accountability to customers. The delivery service called and swears they never received it from LG. I simply asked lg this send another one to me and they can take their time tracking down the other one but they refused to even to that.They would not work with me at all just said to be patient while they went through there procedures. Yet every time I called I had to start at square one . Awful company!!