After three years of owning my LG Thin Q French door refrigerator, I have begun to experience problems with all of my food starting to defrost in the freezer and also in the refrigerator. My refrigerator is still covered under warranty, so I contacted LG customer service and was able to arrange for someone to come out. The appointment was arranged for me, but then it was canceled. I called back to request a new appointment and they informed me that I would have to wait between 5 and 7 business days, and they would contact me once they found someone. I have been waiting for five days without any response. After calling customer service again, I was greeted by rude and angry employees who did not like their jobs and was hung up on. I called back to speak with a supervisor and it was just as bad as speaking with a regular employee. The supervisor showed the same lack of concern as the regular employee. There was no solution, so I would just have to wait five to seven business days. There will never be a time in my life in which I will purchase another LG product.