After a week of placing an order with a representative for a replacement glass shelf that shattered , I was sent the wrong glass. Being transferred to over 12 representatives and was very unprofessional improper English spoken which was hard to understand. My reason of getting a rep to help place the order so that the wrong item wouldn’t be shipped . Now I’m left with a thin long piece of glass that was $60 and my original glass shelf still missing due to I can’t get them send a label with pick up because I can’t get around to the courier to send back the glass due to I’m disabled. DO NOT PURCHASE FROM LG.