I purchased an LG dishwasher through a military partnership program, expecting high-quality service. Instead, the entire process has been a disaster: LG’s chosen delivery company, RXO, failed to deliver on the scheduled date. I later learned the driver didn’t show up for work and had the dishwasher in their personal possession. When RXO finally contacted me, they said the item was damaged and pressured me to decline delivery, even though I hadn’t seen the damage. I reluctantly agreed, but the entire situation felt mishandled. LG’s customer service added to my frustration. I called multiple times, only to be transferred repeatedly, given unhelpful answers, and told I didn’t qualify for any resolution because I rejected the damaged item. When I asked to speak with an American representative, I was told none were available. After significant effort, I finally reached someone who understood my concerns—but no meaningful help was offered. Now, weeks later, I’m still waiting for a dishwasher, and my confidence in LG’s ability to resolve this has plummeted. For a company that partners with military members, I expected better treatment and professionalism. Had I known this process would be such a nightmare, I would have gone to Home Depot or Lowe’s, where I could have received the same military discount without this ordeal.