We bought an LG refrigerator against the advice of my wife's Father, who is a repair man, who told us that their compressors were not good and we would have issues with the repair. But they had a 10-year warranty and a good price, so we bought it. Fast forward 5 years, and Our compressor went out, and it has been awful trying to get our warranty repair. We called on a Saturday, and the phone representative confirmed via some test he asked me to do that it was the compressor. We were told they would be there in 3-4 days and fix it at no cost. They give you an all-day window, so my wife took off work, and at about 2 pm, when they hadn't shown up, I told her to text the technician. The technician didn't even have us on his schedule, and the parts hadn't been ordered. He said all he could do was confirm the diagnosis, which he did by asking my wife one question, and then he said he would order the part. After my wife got off the phone, she called LG to inform them of the issue we were having, and the rep said she would document and help make this right and call her personally the next day. No call. My wife communicated with the tech to see when he was coming. First, he said Monday, then a day later, he said we would have the first appointment on Tuesday. I took off Tuesday morning, and he never came and did not communicate. We're still waiting for it to be fixed. The fridge worked great until it didn't, and customer service and their warranty response are not worth it.