I would rate 0 stars if possible. This is by far the worst customer service I have ever experienced. Every step of the way, their customer service has been disgusting. I had to make 4 separate appointments and even when they finally sent a repair technician out, it was awful. The first 3 appointments were canceled due to an “incorrect serial number”. I verbally gave the serial number over the phone 3 times, sent a photo of it 5+ times, and verified 5+ times that they have received it and updated it. I was lied to about when the repair was, if they had the correct information, and much more. The customer service reps refused to let me speak with a manager. Only after yelling at the rep was I able to speak with a manager. I was told TWICE that they would have an LG executive call me so I could explain how difficult this has been and both times were complete lies. Scheduling was a nightmare, and appointments were cancelled same day. I have spent hours and hours waiting at my home after taking work off to accommodate their ridiculous 8am-5pm windows, and even more hours on the phone trying to schedule an appointment. This is by far the worst customer service I have ever experienced. I will never purchase another LG product again and will highly advocate everyone I know or will know to avoid LG at all costs. If LG offered me free products for life I would decline. I wish I could do more to spread the word of how awful this experience has been. I would honestly rather crush my hand underneath any other brand of dryer than have to deal with LG’s disgusting customer service again. It is unbelievable how bad of an experience this was. If LG tried to make this experience worse, I’m not sure they would succeed. I despise LG with a passion and sincerely wish the worst for the company.