I ordered a TV through LG directly. It was supposed to arrive within a week via FedEx but that is not what happened. I was unable to use the fedEx tracking number as it said it was awaiting pickup from the vendor and when I called LG they said that FedEx had already picked it up. I have spent numerous hours over 7 phone calls to try and get a resolution from LG and get the run around each time. At this point it has been over a month and I still have no TV and no resolution. This is the worst customer service I have ever received and there is no transparency or update from the support side as to what is actually going on.