I don’t think I have ever been more disappointed in a company than I am with LG. This experience has convinced me that ever purchasing an LG product is a non-starter. First off, the motherboard in our $2,000 dryer just failed for no reason. I went to LG’s website to find a replacement and, after entering all of the information they requested, I spent almost $300 purchasing the motherboard they suggested. We waited a couple of weeks (without a dryer this whole time), and when the motherboard showed up, it was the wrong part. Their wonderful website had suggested a fun part that would turn the barrel, but it would not activate the heat, so drying was out of the question. Then, I reached out to a person who informed me that they had sent the wrong motherboard. I told them what was going on and that we had already been without a dryer for more than a month, and the lady (Brandi) told me the correct part number. I sent the old motherboard back to them, but as suggested by Brandi, I purchased the new motherboard to avoid waiting extra days. She said they would refund the original purchase as soon as it arrived. What she never bothered to tell me is that they didn’t even have the frickin’ motherboard in stock, and they wouldn’t for yet another month. This will be the last time I ever spend a dime on the junk that is LG. Now, after all this time and frustration, we are just going to have to purchase a new dryer (and I promise you it won’t be an LG). LG likes to brag about their “outstanding customer service,” but I just wonder which models qualify for even “good customer service,” as mine certainly did not.