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Anonymous
I got an LG tv less than a year and a half ago and now a vertical line suddenly shows up on the screen in certain blue hues. I called LG and they had me do a screen test and text them a bunch of pictures and immediately agreed that the entire panel needed replacing BUT that I’d have to pay the repair with a local company off their list…. The companies I was given either didn’t answer, had a disconnected phone, have terrible online reviews, had an attitude issue. Finally I got one to give me a price, almost $400 without tax. I begged LG to cover the labor cost because I didn’t do anything do damage the TV and all they could tell me is that their 5 year warranty only covers parts, but within the 1st year they would’ve covered labor too. Despite it being a defective product. So I’m expected to pay $400 plus tax out of the blue, terrible service and limited sympathy. They weren’t kind about it either.
1 week ago
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LG has a 1.1 average rating from 647 reviews

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