I'm shocked that you have the nerve to ask what went wrong! Everything went wrong from lying about your warranty, to never being able to speak with anyone who knows anything! Your entire company is a joke and the service providers you have are an even bigger joke!! You must all ban together and agree to never speak to anyone. LNS Services LLC in the Granbury TX area is an even bigger joke. They came out and replaced my refrigerator compressor and the brand new one completely failed within two weeks!!! I will NEVER buy another LG product as long as I live and I will tell everyone I know what a terrible company you are!!