Lunby’s terrible customer service — on June 10th, they received my return and promised to issue a refund within 14 days. It has now been 80 days, and I still haven’t received my refund. I have called six or seven times, and each time they promised either within 72 hours or within 14 days, but so far nothing has been refunded. Their after-sales service is absolutely awful. Every time I get transferred, I am left on hold for hours, and then they randomly hang up on me. The staff have no training at all and clearly don’t know what they are doing.
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