Original Repair Case #: RNN250915016058 Case # I was given today: CNN250o29720270 On September 15 I ordered repairs for the freezer and non functioning ice maker. Repair Technician arrived at my home on September 18, and was unable to fix the problems. He rescheduled me for September 23, and cancelled. He then rescheduled me for September 25, and cancelled. He has rescheduled me for September 30, 8AM-12PM. I just got off the phone with your Customer Service, and was told "The ticket was completed/closed out". I asked what does that mean, and the answer was that the job has been completed. Well, if completed, why all the reschedules??? And why do the problems still exist? When I first scheduled repairs on September 15, I gave you folks my credit card #, and was told, "hold on my credit card by L/G will be deducted from my account within 24-48 hours of repair completion"!!! The technician is scheduled to be here tomorrow, so obviously the repair is not completed. My credit card was charged $403.43 on September 24-with no repair. We have a problem here, and I expect you to figure it out, and straighten it out, and make me whole, immediately! I was told I will hear back from your escalation people within 24-48 hours. Short of that, I shall give L/G the worst possible review on all sites that review product, performance, and service, contact the Better Business Bureau, and that is just for starters. James Bloch 15380 N. 100th Street #1114 Scottsdale AZ 85260 480-951-1083