This company has the worst customer service of any company I have ever dealt with. For months, we have been calling about a problem with our oven. Every time we call, and we’ve called a lot, we are promised that someone would call us back within 24 hours and not one time has anyone called us back. After our calling back over and over and over again, we were finally and repeatedly told that our concerns would be escalated to the Presidential Liaison office and that someone from that group would call me back. I have not received a single call from that group even one time…..so much for the Presidential Liaison Department…..they are as uncaring, unprofessional and useless as the rest of Customer Service. And since no employee is ever allowed to call anyone else at LG and talk on the phone, and all they can do is send message to each other that go unanswered and unacknowledged, we have literally no option but to buy a new oven, since ours hasn't worked in months and we can't get anyone on the phone who is willing to talk to us or call back, even after about a dozen attempts. My entire house is LG, as was our last house, as is my daughter's house based on our recommendations. However, we will never buy an LG product again. In reading all the reviews, I can see that this is an overwhelmingly common complaint by many "former" customers. We have always been happy with their products, but now that we know we can never, ever speak to someone of any authority if we have another problem, we won't expose ourselves to this kind of frustration again. Have a nice life LG.....we're outta here! I just wish I could give them no stars!