I ordered a sofa cover which didn't fit my sofa. So I asked them how can I send it back. They offered to return me 20% of the purchase price. The cost was quite high, around 80 euros, so I said no, I'd like to send it back and be reimbursed fully. They wrote me ok, please package it in the original package, purchase the cheapest tracking number and send it back to China! Ok, I couldn't package it in the plastic bag it arrived in as there was no ability to reuse it, so I used my own plastic bag, but at the post they demanded that I buy the cardboard box, they didn't accept it otherwise. The cost of the post services grew up with it, as the parcels in the cardboard boxes cost more, so I paid around 30 euros only for the postage. In 1,5 months(!) I received an email from lightinthebox, saying, that they couldn't return the money back as the product smells and has been used! I was insisting that I didn't use it and it didn't have any bad smell, but they clearly told me that they can't sell it again and that's why wouldn't return me any money. Then I wrote that I would write a bad review about them. This motivated them to offer me 1/2 price voucher for the next order on their website. I said no way I would order anything on your website again. Then they offered me 1/2 back on my credit card and 1/2 as a voucher. I said no, they said it's the last offer, we are sorry. I didn't see any money up until now, it's been a week. So my loss is 80 eur for the sofa cover + 10 eur shipping to Austria + 30 eur for the postage = 120 eur total. Hopefully I'll get 40 eur back on my card.