LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,127 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LIGHT IN THE BOX IS A PROFESSIONAL ON LINE SHOPPING BUSINESS, WHOSE STAFF ARE COMMITED TO TOP GRADE CUSTOMER SERVICE AND RESOLVE ISSUES AMICABLY. THE PRODUCTS ARE FASHIONABLE, OF HIGH QUALITY AND GOOD FOR VALUE WHEN ON OFFER. I HIGHLY RECOMMEND LITB FOR ALL AND SUNDRY. MICHAEL HAMMOND U.K.”

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Posted 6 days ago

“Excellet service. They always keep you updated of your orders status and any updates on thier dispach and delivery.”

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Posted 6 days ago

“The trousers I purchased from light in the box fit Well and look good What more can I want.”

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Posted 6 days ago

“Always good quality products and delivery is always in the time frame given to you. Have purchased many times from this site and will continue to do so”

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Posted 6 days ago

“Good fast deliverys even had orders before due date.good service all round”

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Posted 2 weeks ago

“Love all my purchases, all fit perfect very nice material”

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Posted 2 weeks ago

“Good value, for money.”

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Posted 4 weeks ago

“Great products, great prices (and reductions) and great prompt delivery with updated notifications.”

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Posted 4 weeks ago

“Very efficient operation.”

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Posted 4 weeks ago

“I have checked in to light in the box periodically over the last few years now. Absolutely any purchase I have ever made has been a joy. I have received many compliments , and have been asked were I got the item. The company always keeps me informed from start to finish. I've to date never had a bad experience. The classic clothes have always been of the best quality. I always read the reviews to help me choose the size, IE true to size , or comes up slightly smaller or larger. This has always helped me. Just a fabulous company, with lovely different clothes than are in the high street. And will continue to buy from light in the box”

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Posted 4 weeks ago

“I have found that this website delivers what you find on the advertisements. The clothes are more than reasonably priced and homeware is also spot on. Thumbs up from me.”

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Posted 4 weeks ago

“I am very pleased with my purchases witĥ this company”

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Posted 1 month ago

“sadly to use website ... information good about tracking parcel ... very good choice of goods to buy thank you”

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Posted 1 month ago

“Disite is wat I've been looking for cloths wise for years dey have every style u can imagine r want n it's great dey keep coming up with new ideas so I'm goba keep buying tge clothing is?all top quality n good value for money I would recommend light in the box”

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Posted 1 month ago

“I was delighted with my purchases and delivery excellent will surely be buying again very soon thank you”

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Posted 1 month ago

“I was pleased with my jacket which arrived on the 25th of February. I am a retired screen printer, so I noticed that the white ink used to print the stars on the black background was not opaque enough. I can see the black background through the white ink. The ink used should be thicker to make it less transparent. Otherwise the jacket looks good, & I'll be wearing it in June, when I travel to Derbyshire on the train. I'll also take it with me in August. Thanks for the service. Yours in Art, Mr. J. Coulter. (Ayrshire)”

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Posted 1 month ago

“Very happy with product.”

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Posted 1 month ago

“Smooth transaction”

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Posted 2 months ago

“Very Pleased with all my orders looking foreward to be doing more in the future.”

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Posted 2 months ago

“Exact fit: chose M. Good soft cotton”

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Posted 2 months ago

LightInTheBox is rated 3.8 based on 9,127 reviews