Zero stars if possible. I ordered a fidget toy from them previously, and it took so long to be delivered I forgot I purchased it. Upon arrival and opening the padded envelope, the paper and plastic packaging was somehow torn and dirty. The item itself was a bit scuffed but functional so I let it go. Last month, I ordered a dress for my sister's graduation. After submitting a friendly enquiry for a status update as I couldn't see it in my lightinthebox account, I was told the order doesn't exist. I'm thankful I put it through PayPal as it was in the triple digits USD. The customer service is ridiculous, they send stock messages that don't even address what you're saying. I've seriously had to restrain myself from using more colourful language. I had my ticket closed even after sending screenshots of all payments and confirmations, no acknowledgement of the order. It's such a great way to make money I guess, just straight up scamming people. I should've read other reviews first, not worth dealing with this lot. They must also spend some of that scammed money on employing bots to write grammatically problematic but positive reviews!!