They don't even deserve one star. Took over two months, 25 messages and several emails to get a refund for a purchase that I tried to cancel, and even then didn't get 100% back and not all to my credit card. I tried to cancel immediately, which in theory was acceptable in accordance with their policy (as ordered male instead of female item in error) but their system wasn't working so they shipped it anyway. I had to return it (going to the post office etc.) and claim my money back. What a process. Many hours spent trying to right their wrong and many days awaiting a response on a number of occasions. and their system for returns is slow and cumbersome. If it wasn't for my being determined I wouldn't have gotten anywhere. And in the end no real apology or compensation. Never again.