This is Customer Service Supervisor from Lightinthebox. I would like to help. We've double checked and confirm your order is still valid. It is currently in the processing phase and will be shipped out from our warehouse around Nov. 23rd. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please don't be worried. We sincerely apologize for the problem as you mentioned. It might be caused by a system bug. We'd like to help you check what caused this bug and then find a way to fix up it. I had conducted new Ticket ID =21955375 in our ticket center to contact you and follow up this problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.