You receive below email to exchange!!!!!! If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. However, based on our experience, the costs to return might be the same or half the price of your parcel even if you use the cheapest postal service. So return to China may not be an economical option. Instead, we suggest to keep the item, give it to a friend/family member. We'd like to propose the following offer which may be more beneficial and practical than a return: