A poor experience all around, firstly the tracking wasn't accurate at all, it took a long time to reach me, we missed my husbands birthday, when I reached out to Customer service they were poor, uninterested and slow, the quality of the coat wasn't great either so be aware if you are buying expensive items. They reached out to me and apologized and stated if they gave me a full refund for there appalling service would I be satisfied and find that as a resolve and remove the review I had wrote, I agreed as felt that they had taken ownership and then as soon as I removed the review they stopped replying to me, what a shocking service, the reason there are not many poor reviews is probably because they promise to resolve and dont, there are much better and cheaper companies out there and the customer service is shocking, probably going to take this much further as they have made a monkey out of me - AVOID