Purchased 3 men's shirts on Nov 4, 2020 for $51.33 and received on Nov 17. Items were poorly made and not acceptable. Opened a Return Ticket on Nov 18 and shipped back goods on Nov 20 via USPS to China factory per instructions at my expense for $27.75. Continued on-going follow up for refund. Submitted claims to Paypal and Amex since LightintheBox never responded. Finally On Mar 5, 2021 received email reply from vendor that refund would be issued. On Mar 11 a total of $40.07 was refunded to my Paypal account. $40.07 - $51.33 - $27.75 = $39.01 loss. Vendor reduced refund for their initial S&H and insurance fee. What a terrible seller! I will try to post my negative comments everywhere possible.