This is by far the worst company I have ever dealt with. I have breast cancer and ordered a wig from them. I was supposed to be a light auburn/blonde wig. I received it and it was white. No way in a million years would I wear that. I was nothing like the pictures showed. I emailed them to let them know I wanted to return it. It was unused and still in the box. Because of the misleading information they agreed to take it back and pay for shipping - I thought wow, what a great company! I did exactly what they asked me to do, take photos of it and send them along with a copy of my shipping receipt. I did this 4 times and every single time, I would get an email back saying "again we apologize for any inconvenience caused, but understand please send the requested photo of the recipient to the following email address" to which I would again, send pictures and go through the process. They eventually closed the ticket without giving me a refund. I had to once again, open another ticket and start the whole process over. This has been going on since December, 3 months now. This was the last response from them on March 5th, Thanks for your message. Once again we apologize for any inconvenience caused, but understand that we are asking you to send us the photo of the receipt proving the costs of returning the product you returned to us. On the receipt in question we need to see the cost of returning the product, and the tracking code for the package you returned to us. We look forward to your reply with the requested photo. My reply: This has gone WAYYYY beyond inconvenient. I sent this receipt January 26th, Feb 22nd, March 1st and March 4th and once again can prove that with my emails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sent the attachment 7 times with this email and have not heard from them since even though I have emailed them almost everyday trying to get a status . Horrible, horrible, horrible customer service. There is of course no other was to get ahold of them. I sent the wig back in January so they have the product. Now I am out $126 which may not seem like a lot but when I have medical bills coming in everyday - its a lot to me.